I belong to a small business group where we discuss our business. They are just out to take advatage. Have them send you a copy of your contract. Forget calling. For a small business, this can be make or break.Another round of phone support with an improved English speaker confirmed the “new” software was obsolete and incompatible before it was even sold to me.I called customer service a final time to ask for at least a partial refund, but they said they didn’t know how to do that. F D still has funds. Hi Terry, Small businesses are closing down everyday due to pandemic, and these big companies have 0 compassion. Fortunately (or unfortuantely), for me, it wasn’t the contract, but the service and administration problems. I’ve had this machine for 4 years now , never used once. One of the best Financial Services, Finance business at 7007 N 97th Cir, Omaha NE, 68122. Very satisfied so far. Where should I take this complaint to in order to protect other American businesses from such kind of fraudulent banking entities? There are several parts to this Ignite Payments, Authorize.net and First Data. A total of 2 weeks use. Just after the 3 year mark ( Bank of america term for our lease was 3 years ) I tried to cancelled my account with BOA and First Data as we wanted to go with a quickbooks merchant…oddly First data had a 4 year term/lease ? I consider this job as a Business Consultant a strong hustle position. God my lease on my business only lasts another year. Let them try and get money they don’t deserve. I called after things weren’t resolved. I hadn’t had a card machine before and needed one to open up after lockdown so it was a particularly stressful time … For a small business, this company has crushed my business. I initiated the service through Sams Club, I expected lower fees. Want to know more about working here? If you dont like stress in your life do not go with this company. I joined First Data at an exciting stage as they were just launching Clover. While it will depend on your specific circumstances, most are willing to help you out with this in order to win your business. I tried to speak with someone and no one knows anything -when you call it’s a big circle of disconnected calls, ignorance or they don’t answer the phone at all. First data is a power house in the merchant processing services. A First data sales rep said they evaluate after 6 months to make sure I’m on the best plan. So the contract states 1.68% and 3 years later it is 2.5%. So First Data was above the Omaha average in this area. I am not with Securus and First Data is holding me responsible for the 48 month lease. No one told me this and when the machine didn’t work I called customer service only to be told..I didn’t have the machine ….that I have. The sales rep began by saying he understood from his phone conversation with her that her main concern was to avoid being locked into a contract with an early termination fee. Hello Eddie,I work with First Data and you are right the system is slow for emv. Tough toenails….. First Data/Fiserv is also available to merchants in Canada, and the company maintains a separate Canadian website. There’s also some information about the Code of Conduct for the Credit and Debit Industry in Canada, which Fiserv has pledged to adhere to. If it doesn’t I’ll be back on this site to complain. Incentive, rewards, bonuses and salary are good a well. I HAVE NEVER DEALT WITH A WORSE COMPANY: UNETHICAL, TIMECONSUMING, EXPENSIVE – ALL THE THINGS THAT MAKE FOR A WONDERFUL BUSINESS RELATIONSHIP.ADD YEARS TO YOUR LIFE AND STAY AWAY FROM THIS COMPANY. Our reviewers praised TouchBistro for a well-designed UI, easy to use format, competitive monthly cost, and numerous integrations. Very impressed and happy I found the right company for my business. This basic outdated machine that I cannot even use with a new processing company I am still paying for every month $34! I’m calling them as I’ve had a request for payment even though direct debit forms were signed in my shop weeks ago. Long story short. I have heard nothing from them since. I called customer service, that was a nightmare. Our site is for independent reviews and is not a reliable way to reach customer support. This company always give you “PCI DSS COMPLIANCE PROGRAMME, PORTAL PASSWORD”, but never can login. You’ll never have to worry that your business’s needs will grow beyond what the company has to offer. Wow,Terrible customer service. . I don’t want to list exactly what the customer did because it is so ridiculously easy but merchants should definitely be watching that their customers are only entering a 4 digit PIN number ! The representative then told I can postpone having to pay for two months. They challenged me to switch to a different merchant services company because they claimed my “transaction was too big.” First Data is literally playing God and very clearly has no interest in doing business. Show Filters. These features are all very high-quality but don’t expect them to be a bargain. Of those, 192 were filed within the previous twelve months. 10/10 First Data Mr T Ahmed at First Data was professional, efficient and most helpful. There are hidden fees and the cost is twice what my old provider was even though their salesman promised I’d be paying way less. Tolled, imagine that – about $80.00. I do the office work for a sole proprietor painting and restoration contractor. They promised bells and whistles. I am forced to go through backward and aggressive means in order to make First Data stop stealing from us. 2,599 First Data reviews. It has flexible timings and great teams to work with. Do you agree with First Data UK’s 4-star rating? It will only create bigger problems for you. How is the pay rate for sales support specialist and how are the benefits. Now I am being sent to collections for a minimal amount. ” Please don’t use this company! Too many better services out there. We also had the option to purchase the machine, which is what we did. But NOOOOOOO. Have you read the reviews? Love your job. I have not had any of these FD experiences with either company. Check out alternatives and read real reviews from real users. You should look for a provider that doesn’t charge early termination fees, it willing to provide interchange-plus pricing, won’t pressure you to enter into a long-term non-cancelable lease (renting is okay, however), and will provide you with consistently good quality customer service. Original review: Dec. 10, 2020 First Data is a nightmare. They put me on hold for two hours then say you need to wait two business day to get your deposit. I went to work at first data because I knew a lot of people that worked there and said it was great. Chargebacks are normal! Reviews from First Data employees about First Data culture, salaries, benefits, work-life balance, management, job security, and more. If there is a zero star I will choose it.Very confusing company, divided into different groups and you have to find and deal with each department if there is an issue. Shame. The state Attorney General? ADDED to all the above I AM NOT GETTING MY PAYMENT FROM AMERICAN EXPRESS THROUGH THIS BAD MACHINE SINCE JUNE 2019 TILL NOW . I asked what “on the back end” meant. My further emails went unanswered so I put stop payments on the pre-authorized debits and stopped using First Data. Because Fiserv also offers a variety of financial products and merchant services, all relevant information regarding payment processing is now tucked into its own section of the main Fiserv website. When you're a employee, you should consider yourself the "cream of the crop". The other way is to sign up with one of the many Independent Sales Organizations (ISOs) that resell First Data credit card processing and use the company for back-end infrastructure. TouchBistro is one of our top picks for Restaurant POS! Unfortunately, there’s a much stronger emphasis on marketing efforts in these videos than there is on providing educational resources for merchants. This is the worst company ever!!! Have used Chase Paymentech and PayPal in the past, currently very happy with Stripe (and still use PayPal for some things). Quote from agent: However, some resellers offer month-to-month billing with no long-term commitment as a standard feature. I have since been with Chase Paymentech and OMG!!!!!!!!! Thoroughly disappointed, 0 stars (even while we had the equipment it always broke down and we could never contact tech support). What is the work environment and culture like at First Data? Founded in 1971 in Omaha, Nebraska. Now one has answers. If you feel there is an error or if you would like a better explanation, you’ll have to contact your provider. They would not even refund our 2 week old machine that we can no longer use. I am so sickened by these greedy corporations ripping off small businesses. If we hadn’t seen that “Early Termination Fee 0:00” I am quite sure the boss would never have signed, and I would certainly have advised her not to. They should only hold the $300, but don’t be surprised if they hold more than that, but not the entire amount. Small Businesses (3) Mid-size Companies (1) Enterprises (0) Last Updated. Hoping you go out of business and have a wonderful day. To my horror and surprise I was informed that there was two agreements and that First Data and First Data Merchant Services were different companies. Have been having to fill in manual vouchers for missing payments for months to reclaim the money risking very unhappy customers as it could be over a month from the original transaction that the payment leaves their account. Its all within the contractual allowances you signed they said. That is how I ended up back with them after I left the first time they screwed me over the first time. I then decide to call the 800 number on the login page, for global gateway assistance and the guy tells me to wait till morning, just because it can take up to 24 hrs. So I sent in another cancellation letter after speaking to a representative (this is the only way to cancel) and they deducted another $75 bucks as a cancellation fee. I am livid and infuriated for I have wasted two months trying to collect something that I know was and is due to me, only to be told that I was simply “misinformed”. Your billing comes from someone and somewhere you never heard of, and try solving a problem by telephone, 4 different times,4 different sub companies in one day, no resolution. I will go back to those companies when I can.I will never be back to FDGL and am hoping to have all accounts closed as soon as I can. It got a little rushed at the end as the rep said he had another appointment. However, you should still be able to use them if you switch to a different First Data reseller. So in general they don’t want to or need to breach their contract terms, since they have already secured the power they need upon your signing of the contract. Most of the people there were great. God forbid you get one chargeback – they WILL shut you down and hold your money for 6 months. After paying a $550 early cancelation fee, which I assumed was to FD & to cover the equipment, I went on my way. I did then I was charged without warning early closing fees of almost $400. Its terms can — and usually do — vary from what you’d receive from a reseller. They say they will call u back. This is especially true for a site such as the BBB, which is designed primarily to solicit complaints about businesses. Let’s be clear: This huge portion of the processing industry’s market share isn’t going away. Explore 16 verified user reviews from people in industries like yours and narrow down your options to make a confident choice for your needs. 1. I think it is about time this company was stopped from doing this. With over-the-top internal specs on a … THAT ‘S THE WORST COMPANY FIRST DATA ,I really regret to go with them . You definitely should also thoroughly review your entire contract before you sign up for an account. First Data also has a YouTube channel with dozens of videos on various topics. And thusly they did. I was having my credit card terminal break down about every yr and a half. Delayed getting me paperwork. In summary, I realize I was stupid to have listened to my bank (who gets a kick back) and not check out Chase and Elavon. Hours on the phone with tech support and it was done…or so I thought.Today, we could not process nearly $3,000 in receipts. I signed a month to month agreement and no closing fees were to be charged. What does it take to get these people to stop what they are doing to innocent business owners.Wells Fargo bank represented them when I signed on and I am now refinancing my house with them, what a mistake this is. This company is a disaster. For this review, we’ll mainly stick to referring to the merged company by the name First Data because that’s what most current and prospective customers know it as. Thank you Maryam! Technology worked most of the time but was ancient. I requested a refund of the money they’d taken out of my account, and was told to take a flying leap. 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