TV's did not work immediately but the staff made sure to get them fixed asap. Both guys were fantastic, and made sure to set our Zen reservation, set up a special Mothers Day treat for me, and checked in with us often for anything we needed or wanted! The pool was nice but I don't think it's big enough as it's getting busy. They only lasted a few minutes at most and became comical actually! Choose from the Resort or Diamond Club™ sections, or enjoy ultimate luxury in the adults-only vacation oasis at Hideaway at Royalton Negril. Dear Paulgeorgesh,Thank you for choosing Royalton Negril for your recent vacation and for taking the time to share your feedback.We feel proud knowing that you had a great vacation, your suggestions have been noted and they will be shared with the relevant Department Managers.It was a pleasure hosting you and we look forward to your return.Regards,Courtney Miller General Manager, This is the version of our website addressed to speakers of English in Canada. Diamond Club™ Receive an exclusive vacation experience with an upgrade to Diamond Club™. Royalton Blue Waters: Diamond Bar Treasure - See 3,980 traveller reviews, 3,709 candid photos, and great deals for Royalton Blue Waters at Tripadvisor. We then called the front desk to ask for the status of our bags, and the receptionist guaranteed that they were on the way. Learn More About All-In Luxury® The infinity pool with swim up bar is beautiful and overlooks the beach. On a whole this hotel was good and I think once it's been open for a while I'm sure it can only get better. !In 7 nights, four of the nights we could not dine in any of the restaurants as they were fully booked even though half the tables were empty. 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If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. ), views are really amazing! This premium level of service features the comfort of butler service, exclusive á la carte restaurants and bar … We stayed at the Royalton 11th Dec for 2 weeks. Instead of immediately sending someone to clean it up, the staff merely put a wet floor sign next to the puke and left it there o My parent’s room was not serviced or cleaned at all during one of the days o My parent’s key card also stopped working so they were locked out of their rooms. Kudos to all staff! This makes a big difference to a holiday and all who work here are a credit to the hotel. It took the staff AN HOUR to send someone to unlock the door for them.- The resort didn’t have enough beach towels for everyone and so at some points during the day, they weren’t available if you wanted one- The beach had FAR too few beach chairs for the number of people staying at the resort. Choose from the Resort or Diamond Club™ sections or enjoy the ultimate luxury in the adult’s only vacation oasis, Hideaway at Royalton Negril. Armadillo was good, Zen was good, and Grazie was good. I love this hotel! We didn’t get an invite to a welcome meeting or any welcome letter.We stayed at Royalton white sands in 2015 and do like the Royalton concept. All-inclusive Family Friendly Resort. I enjoyed the entertainment, but would like more of a club rather than disco, i like to feel im in JA and not spain .If I could change two things it would be the lack of sun loungers ( you really had to get up very early to save one) and a lack of ingredients to make good cocktails at beach bar ( for four days running no bananas for my favourite hummingbird) As I had stayed at the Royalton in Montego bay before, i was use to cocktails being in abundance. Island Trotters Limited Address: Constant Spring Road, Kingston, Jamaica Phone: +1(876) 573.0123 | +1(732) 707.1833 The pools are amazing, all bars were amazing (top shelf liquor available) but they frequently ran out of mint! He works the bar like a real professional with a BIG Smile and he makes sure everyone is served and happy! Royalton Negril is comprised of 3 distinct sections, all unique to our guests’ needs and vacation styles. Loved the fresh food stations, the chefs were awesome. The room was the best I have stayed in since visiting Jamaica, I've been over a dozen times They are styled to perfection. Hideaway At Royalton Negril, Negril Picture: Diamond club room - Check out Tripadvisor members' 24,555 candid photos and videos. Dear Rsl512,Thank you for choosing our resort for your recent vacation and taking the time to share your experience with us.We appreciate your comments highlighting our excellent Fitness Instructor, Kaffain, amazing fitness activities and awesome Bartenders. The food is out of this world! The bar staff and vibe team were great, energetic and made sure everyone was having a good time. Diamond Club customer service LATOYA amazing, professional, and quick! Royalton Negril all-inclusive Jamaica honeymoon, vacation, anniversary and wedding packages made easy. A discreet tipping box would allow guests who want to show appreciation to do so without staff handling money and food! 80 - Royalton Negril Resort & Spa - All Inclusive, Negril, Luxury Penthouse One bedroom suite Ocean view terrace jacuzi Diamond Club, Living Area 81 - Royalton Negril Resort & Spa - All Inclusive, Negril, Luxury Presidential One Bedroom Ocean View, In-Room Dining She had our room change ready within one day!! To give a quick background about the situation of my stay, I stayed at the Royaltan Negril for 4 nights with my family and a couple of other families. Popular attractions Seven Mile Beach and Bloody Bay Beach are located nearby. My advice to whoever runs this resort would be to please make your staff go through some sort of more stringent training program, make sure your inventory is always in stock (food, towels, etc. We suggest a more organized check in. You can see that they are doing their best to resolve issues that arise, but under-staffing at such a large resort is very problematic and it affects all areas of operation. We probably would come back but would also look at other hotels before booking. So basically after dinner there is nothing to do. Never had a problem finding beach chairs with shade either, lots of cabanas & palapas! ), views are really amazing! cmrng, General Manager at Royalton Negril Resort and Spa, responded to this review, This response is the subjective opinion of the management representative and not of TripAdvisor LLC. This ranged from house keeping, entertainment crew, bar staff and desk service. He is professional and a man of his word, this is big for us. No staff hung around waiting or begging for tips, they just served with a smile! No biggie, the rooms were clean, stocked, and beautiful! We booked 2 DC swimout suites with queen beds in each, ended up with queens in one room, and king/ sleeper sofa in the other. 2 days (out of 7) we had no towels at all and had to use beach towels. Please accept our sincerest apology for the inconveniences you experienced during your stay, your concerns have been noted and shared with the relevant Department Managers who are working diligently to ensure that our guests' expectations are being met.It is hoped that you will afford us another opportunity to serve you to an experience which will surpass your last.Regards,Courtney MillerGeneral Manager. We booked 2 DC swimout suites with queen beds in each, ended up with queens in one room, and king/ sleeper sofa in the other. I asked if she could tell me the flavors of ice cream that were available, and she looked at me and snarled. This one in Nigril Jamaica is a really beautiful hotel,. Your comments were noted and shared with the management team who is working diligently to ensure our guests' expectations are being met.Kindly send us an email at Cmrng@royaltonresorts.com, our team would like to follow up with you and address your concerns.Regards,Courtney MillerGeneral Manager. No biggie, the rooms were clean, stocked, and beautiful! Written explanation by room door to explain the lights. Miguel was our butler the first day and Eugene was our butler for Miguel's days off. more. Highlights: We highly recommend this resort for destination weddings for all ages We did not arrive until 5pm on the first day because of the far location from airport and having to pickup/ drop off people. The premium liquor was scarce in the rooms and bars. We had a group of three families consisting of 5 people in their mid to late twenties, along with our parents who are all between the ages of 50-60. Thus, the receptionist guaranteed that we would have our new room the following day. They only lasted a few minutes at most and became comical actually! My husband and I visited back in September 2017 for my birthday. Don't be disappointed when you approach Royalton as it's a little worrying from outside. Royalton Negril is comprised of 3 distinct sections, each one unique to our guests’ needs and vacation styles. We booked 2 DC swimout suites with queen beds in each, ended up with queens in one room, and king/ sleeper sofa in the other. We did not wait very long at any restaurants. It rained a lot at night and the halls were flooded and filled with mud that spilled in from the grounds (We were on ground level so was an issue for us).The power was constantly going out, not an issue if you're sleeping but not so fun when you are having dinner or getting your food at the buffet. We didn't book a Diamond Club. Royalton Negril: Royalton Negril Diamond Club - See 4,220 traveller reviews, 4,508 candid photos, and great deals for Royalton Negril at Tripadvisor. Thank you for choosing our resort for your recent vacation and for taking the time to share your feedback.We appreciate your comments highlighting our elegantly styled rooms, spectacular ocean views, selection of restaurants, entertaining activities and wonderful staff members. Royalton Diamond Club Review of Royalton Negril Resort and Spa Reviewed 27 August 2017 via mobile The beach is beautiful, the water is crystal clear and warm. There were many power outages during our stay, which I expected from reading other reviews. Both guys were fantastic, and made sure to set our Zen reservation, set up a special Mothers Day treat for me, and checked in with us often for anything we needed or wanted! Loved the fresh food stations, the chefs were awesome. The whole experience was amazing. This is the version of our website addressed to speakers of English in Canada. I love this hotel! Loved the fresh food stations, the chefs were awesome. My parent’s room also didn’t come with a remote or bathrobes. Prices are the average nightly price provided by our partners and may not include all taxes and fees. If you wanted top shelf liquor like grey goose no chance even though they have it there we were told this was only for the Royalton owners and their guests as they were visiting. Dear Aktravel13,Thank you for choosing our resort for your recent vacation and for taking the time to share your feedback.We appreciate your comments highlighting our stunning views, selection of speciality restaurants and delicious cuisine. They are building a snack bar beside the pool and every day they were sawing and hammering which took away from the beautiful serene environment. Prices are the average nightly price provided by our partners and may not include all taxes and fees. The buffet was very well run with a great variety of food. The Spa was absolutely lovely, my Mother's Day massage was soooo relaxing! The hotel and rooms are five star which is why this experience was so frustrating.No sunbeds after 6 am but plenty of areas for further sunbeds. It was a pleasure hosting you and we look forward to your return.Regards,Courtney MillerGeneral Manager. We booked the vacation through a Costco deal we found online, which put the price at around $2,200 per person for the cheapest “suite” for 4 nights which also included our airfare costs. The resort is beautiful and clean. Daily maid service was great, and they left or brought back plenty of fresh towels! Shout out to Aaron on...We did not arrive until 5pm on the first day because of the far location from airport and having to pickup/ drop off people. The only reason I am giving this hotel 3 stars is because the staff there are trying their best but there is no structure and this must come from the top, but then again when you have the owners turning up and treating the rest of us like peasants it’s no wonder this hotel has so many problems. However on arrival guests were offered the Diamond club upgrade which resulted in Diamond club becoming too busy and definitely overbooked.If you wanted a sunbed you had to be up by 5.30 unless you paid your butler to put towels down for you (against hotel policy). The fitness center is a bit small, but has everything you would need for a relatively complete workout including two squat racks, treadmills, a few benches, a cable and lat pull down machine, and a separate yoga room where they held daily classes including TRX and kickboxing classes. The pools are amazing, all bars were amazing (top shelf liquor available) but they frequently ran out of mint! If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. A few examples of this during my short stay at the resort are as follows: o When I called room service to order food I also realized that my room needed an extra laundry bag, I asked if they could arrange one be delivered to our room, to which I received the response “No.” Without any sort of reason or explanation. He is professional and a man of his word, this is big for us. Miguel was our butler the first day and Eugene was our butler for Miguel's days off. The resort is also very beautiful. Here it was a bit hit and miss. Service, however, is not. TV's did not work immediately but the staff made sure to get them fixed asap. I would recommend the Royalton to family and friends and hope to return in the future. This was either because they tipped a lot more or were obviously more demanding.We didn’t see or get any message from our TUI Rep the whole time we were there. Answer 1 of 5: My husband and I have a 2 week trip booked at the Royalton Negril in September. Come to a Royalton Negril and you won’t be disappointed. more. It will be worth the second chance! If you needy transportation AMITY TOURS with Ricardo Morrison very trustworthy. Royalton Negril Resort and Spa: Royalton Negril Diamond Club - See 4,247 traveler reviews, 4,532 candid photos, and great deals for Royalton Negril Resort and Spa at Tripadvisor. W hat a wonderful bartender and entertainer!! This is EXTREMELY misleading as you cannot use all of the credit for any one outing. At 5.30 am most sun beds had towels on them!We were allocated Donovan as our butler who did very little for us at all. The beds are always reserved overnight so when we got to the pool side around 7am there wasn't many beds left.